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Book Measures of Quality and High Performance: Simple Tools and Lessons Learned from America's Most Successful Corporations

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Measures of Quality and High Performance: Simple Tools and Lessons Learned from America's Most Successful Corporations

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    Available in PDF - DJVU Format | Measures of Quality and High Performance: Simple Tools and Lessons Learned from America's Most Successful Corporations.pdf | Language: ENGLISH
    Richard M. Hodgetts (Author)

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Based on extensive research with 19 organizations that have received the Malcolm Baldridge National Quality Award, this work explains how to improve quality and response time, reduce costs and gain market share. It helps readers assess their own companies by asking three questions: Has your organization recognized the new methods that are replacing old habits? Does it employ customer value-added concepts? Is training a key element in the overall strategy?
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*An electronic version of a printed book that can be read on a computer or handheld device designed specifically for this purpose.

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PDF
Required Software Any PDF Reader, Apple Preview
Supported Devices Windows PC/PocketPC, Mac OS, Linux OS, Apple iPhone/iPod Touch.
# of Devices Unlimited
Flowing Text / Pages Pages
Printable? Yes

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